August 13, 2018

I missed a video scheduled and I have to restart from the beginning in ordere to get credit. How do I restart? TIA

Monica Gutierrez, Level 4
Monica Gutierrez
Share a helpful answer
Share your answer
Please sign in to share an answer
Vote for your favorite answer
Responses (2)
Debbie Coldiron, Level 96
Debbie Coldiron132 points
August 14, 2018

Hi Monica Gutierrez. I believe I answered this through support yesterday. But just for clarification, a video may not show as completed on a user's calendar, but on the program page, it will be marked as completed if it is watched within 5 days before or after it was scheduled. You are set with the program without having to restart it :-)

Thanked by Monica
Debbie Coldiron, Level 96
Debbie Coldiron132 points
August 14, 2018

Hi Monica Gutierrez. I believe I answered this through support yesterday. But just for clarification, a video may not show as completed on a user's calendar, but on the program page, it will be marked as completed if it is watched within 5 days before or after it was scheduled. You are set with the program without having to restart it :-)

Get advice in the Q&A Café

Help Center
84 qualified members are ready to help