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Hi Amy Amy. I think your account may be managed by Roku. In order to cancel it, you will want to follow these instructions:
1. Highlight the app tile on your Roku screen
2. Press the asterisk (*) button your Roku remote
3. Navigate to Manage Subscription, select this
4. From this menu, click Cancel Subscription
If you need any additional support from Roku, you may call their customer support number at 1 (816) 272-8106.
Or if you have any other questions, you may contact Grokker Customer Support at support@grokker.com