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I have attached a link from the Help Center that will help with the Fitbit syncing. If you continue to have difficulty please contact support@grokker.com.
https://support.grokker.com/hc/en-us/articles/360000424232-What-should-I-do-if-my-Fitbit-or-Garmin-data-does-not-appear-to-be-syncing-with-Grokker-