May 10, 2021

Some of my Grokker activity does not get recorded, even though I click on 'I did this'. Any help with this, please?

Elena Accinelli, Level 89
Elena Accinelli
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Responses (3)
Stephanie Cooper, Level 38
Stephanie Cooper1 point
May 17, 2021

This happens to me every single day. It's really annoying. I emailed them and they had no idea what I was talking about, so I provided examples, and I haven't heard back...it's been 3 business days. #ridiculous

Margaret K, Level 81
Margaret K200 points
May 10, 2021

Please email support@grokker.com so we can assist you. Thank you.

Thanked by Elena
Elena Accinelli, Level 89
Elena Accinelli0 points
May 18, 2021

Stephanie Cooper, the problem with me was that I was posting everything at the same time and so the system didn't register the self-reported activities if they clashed with any one of the Grokker videos I completed on the day. Also, though I assume you already do so, don't forget to click on 'I did this' (bottom right of the videos or dialog box that opens when you do a daily workout). I hope this helps. Cheers. Elena

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