October 15, 2018

Why am I getting full wellness minutes on my profile, but not in the wellness challenge rankings? I'm only getting like 10min for a 60min video.

Ray White, Level 6
Ray White
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Responses (1)
Debbie Coldiron, Level 96
Debbie Coldiron132 points
October 15, 2018

Hi Ray White. A challenge counts all the actual minutes that you watched for a video. But please note that you have to also claim an "I Did This" for the videos that you watched. You may want to go back to your homepage at grokker.com and look at your calendar. Take a look at all the dates that you completed a video. Any videos that say "I Did This" next to them mean that these were not claimed. Simply click on them from here, and those minutes should now be counted toward your challenge. If you run across any other issues, please email us at support@grokker.com.

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