Hi Lisa Tillman. The only thing that I know that is a lot different than a few years ago is that we have a lot more users on our site. I suspect the experts are getting more volume. However, we are looking for ways to better streamline that for them, so that they can quickly respond to users. I'll keep you updated as we improve this process. Thanks for taking the time to write in!

Thanks for the feedback, Lisa Tillman. We're working on improving our notifications so that the experts know when a question is posted.