Hi Julie! We'd be happy to help you! Please email you TVos version and Apple TV generation to support@grokker.com and we'll look into this immediately!

in the last few weeks my Grokker app on the Apple TV has been crashing. It will just stop the video that is playing and go back to the main screen to play it again, but it does not even resume where you left off, you have to start all over again. Very frustrating to the point of rendering Grokker useless to me unless it can get fixed. Please advise. Thanks! Also, i have a strong wifi signal.