How do I get in touch with customer service?
26 Comments
14
angie miller
Enthusiast
December 20, 2014

I told my neurologist about the website and he would like to know more so that he can recommend it to other patients. He was especially interested in QiGong and mobility.

31
Lauren Kasner
Enthusiast
December 21, 2014

Hi angie miller - thanks for reaching out to us! For any future support related inquiries, feel free to reach out to us by emailing support@grokker.com. I'll go ahead and send you an email directly regarding this question. Stay tuned!

1
Grokker User
?
Enthusiast
January 23, 2016

I wish to have my acct canceled and reimbursed for the money debited out of my bank acct immediately. According to your website I was not to be charged until so called free trial was over I was debited automatically the moment I signed up and also according to your website "you can cancel anytime" as i have tried the very day i signed up (due to the automatic debit) it did not cancel my "free trial membership" I am STILL listed as a "premium member" I've sent emails to your support to no avail. I want this remedied asap before I begin legal precedings through the Attorney Generals office for false advertising and online scamming. Thank you.

19
M L
Enthusiast
January 23, 2016

Hi . We responded to your customer support email approximately 10 minutes after we received it. Have you not received our response? If not, please email me directly at mark@grokker.com .

1
Dana Borchert
DB
Enthusiast
March 6, 2016

I have the same problem Marion. I will be contacting my lawyer about any unauthorized charges. I have proof I have tried canceling multiple times for over a week now. This is obviously a scam and the BBB will be notified

1
Dana Borchert
DB
Enthusiast
March 6, 2016

This email address does not exist. I have tried contacting and my email was returned

40
Britteny Salvador
Enthusiast
March 8, 2016

Hi Dana Borchert. We responded to your customer support email roughly 30 minutes after it was sent so please let us know if you did not receive our response! You can also reach me directly at bsalvador@grokker.com and I'd be happy to help you!

5
Grokker User
?
Enthusiast
March 14, 2016

How do i delete my credit card information and my account forever?

3
Ecclisia Chapman
EC
Enthusiast
February 3, 2017

I'm having the same problem. I canceled my membership and now have an overdraft fee in my bank account because grokker took money from me. If this isn't resolved within the next 17 hours I'm contacting my lawyer.

3
Ecclisia Chapman
EC
Enthusiast
February 3, 2017

I want to know this as well.

1
Shameera Yusoff
SY
Enthusiast
February 5, 2017

Hi

I signed up for the free 14day trail and I would like to cancel it. Could someone please help me with this.
Thanks
Shameera

1
Anna Prescott
AP
Enthusiast
March 18, 2017

I cancelled my membership and I just got charged ! How does this happen ? Please someone respond .. thanks

4
saranya rukmangadhan
sr
Enthusiast

Hi, I have got automatically signed into your premium annual membership and money has been debitted from my account without an intimation. Please help me out on priority basis.

40
Britteny Salvador
Enthusiast
May 23, 2017

Hi there! We're responded to your email so please let us know if you have any further questions!

3
Suzanne Guillebeau
SG
Enthusiast
February 10, 2018

I am trying to cancel the annual automatic withdrawal that was made out of my account. I have left the corporate office number voice messages all week and no one has replied. I called 408-236-7582. I haven't used Grokker in months - and need an immediate refund! Please respond or I, too, like many others before me - will take legal action and report Grokker to the BBB.

38
Debbie Coldiron
Moderator
February 13, 2018

Hi Suzanne Guillebeau. We received your request to cancel your subscription yesterday afternoon through our support channel of support@grokker.com. Your account was cancelled as of this morning. The best way to reach Grokker is through this email address. But please note that our support staff is not available on weekends, so sometimes it takes a few days to get back to you. Everything should be squared away with your account now, but if you have any additional questions, please let us know.

1
Joseph Dutton
JD
Enthusiast
December 4

I never signed up or gave you all my card information. A free trial of you all came with FireTV that we purchased from QVC. I just noticed the debit today.....from 12/03/2018.....exactly how long have you been billing me for a "service" I didn't even know I had. I was not even sure who Grokker was but then remembered in the package we got from QVC said something about a free trial of a fitness TV thing I never authorized you all and have never watched your service....you are not on our Fire Apps......I'm looking into just how much money you all have taken from us for something we never have watched once or even knew we had.......pretty Sneaky Pete.......if the amount you all have taken from us is more than the $14.99 I noticed on December 3rd I want it all back. Like I said.....I never signed up or authorized you all so.....I want a response.

1
Joseph Dutton
JD
Enthusiast
December 4

I just checked my bank account.......you billed me 10/05/2018 for $14.99 and 11/05/2018 for $14.99 really? As I said above I never authorized any of this nor did I sign up. I want it all back.....I don't know how you all got my information but I never gave it to you. That's $44.97 I want in total.

38
Debbie Coldiron
Moderator
December 5

Hi Joseph Dutton. I believe you contacted customer support yesterday about this charge and this has already been refunded for you. As I noted in my reply, when you created your Grokker account with the promotion from QVC, you would have entered your email address, created a password, entered your credit card information, and agreed to our terms of service in order to complete the registration. That is the only way that Grokker would have had your credit card information.

1
dannica wilt
dw
Enthusiast
December 17

Hi. I just got an email stating that I was charged for Grokker. I have never used Grokker. I have no idea what is it honestly. Can I please have whatever account want purchased disabled, please? I think this was a mistake. Thanks so much! Happy holidays

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