How do I get in touch with customer service?
27 Comments
Britteny Salvador , Level 46
Enthusiast

Hi Dana Borchert. We responded to your customer support email roughly 30 minutes after it was sent so please let us know if you did not receive our response! You can also reach me directly at bsalvador@grokker.com and I'd be happy to help you!

Dana Borchert , Level 1
Enthusiast
9 years ago

This email address does not exist. I have tried contacting and my email was returned

Dana Borchert , Level 1
Enthusiast
9 years ago

I have the same problem Marion. I will be contacting my lawyer about any unauthorized charges. I have proof I have tried canceling multiple times for over a week now. This is obviously a scam and the BBB will be notified

M L , Level 19
Enthusiast
9 years ago

Hi . We responded to your customer support email approximately 10 minutes after we received it. Have you not received our response? If not, please email me directly at mark@grokker.com .

 , Level 1
Enthusiast
9 years ago

I wish to have my acct canceled and reimbursed for the money debited out of my bank acct immediately. According to your website I was not to be charged until so called free trial was over I was debited automatically the moment I signed up and also according to your website "you can cancel anytime" as i have tried the very day i signed up (due to the automatic debit) it did not cancel my "free trial membership" I am STILL listed as a "premium member" I've sent emails to your support to no avail. I want this remedied asap before I begin legal precedings through the Attorney Generals office for false advertising and online scamming. Thank you.

Lauren Kasner , Level 31
Enthusiast
10 years ago

Hi angie miller - thanks for reaching out to us! For any future support related inquiries, feel free to reach out to us by emailing support@grokker.com. I'll go ahead and send you an email directly regarding this question. Stay tuned!

angie miller , Level 14
Enthusiast
10 years ago

I told my neurologist about the website and he would like to know more so that he can recommend it to other patients. He was especially interested in QiGong and mobility.

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