March 13, 2019

Today I couldn’t get past the intros on several practices. What gives? I had to leave Grokker to practice.

Tom Rowan, Level 31
Tom Rowan
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Responses (1)
Debbie Coldiron, Level 53
Debbie Coldiron127 points
March 13, 2019

Hi Tom Rowan. Based on this description, it almost sounds like you were seeing the preview to the videos instead of the full length of them. That typically happens when a user isn't signed-in.

If you continue to have problems, can you please email us at and we would be happy to investigate for you. The things you will want to note are (a) are you using the app or website to watch the videos? (b) what videos are giving you a problems? (c) have you tried signing all the way out and then back in again to see if that corrects the problem?

Feel free to reach out to us if we can be of further assistance.

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