1. RESPOND VS. REACT
Reactions are reflex actions, based on instincts, our fear and insecurities. Responding,
on the other hand, involves taking the situation in, and deciding the best course of
action based on values such as reason, compassion and cooperation. When you feel
like you are about to react to a situation, pause and ask yourself, “is this response going
to serve me or the situation well?
2. CONSIDER THE OTHER POINT OF VIEW
Remember that the other person is coming into the situation with a different
background, upbringing, and set of experiences. When someone is confrontational or
passive aggressive consider the underlying reasons that may be triggering their
3. LET GO OF JUDGEMENT
Can you think of a moment when you judged someone and it turned out to be
completely misplaced? For us to work and live in harmony with the people around us
then we must not judge ourselves and others. This keeps both parties out of the heat of
emotions and able to explore the needs, wants, and interests on both sides.