KEY POINTS
1. LEARN TO LISTEN
Follow these steps to become a mindful and effective listener:
Be Present - Take a minute or two to clear your mind before you meet with someone.
Cultivate Compassion & Empathy - When you're empathic and compassionate, you
can understand a situation from someone else's point of view. You can tune in to how
they feel.
Observe - Your own thoughts, feelings and physical reactions before responding.
2. BE AWARE OF BODY LANGUAGE
Communication is not what we say, most of the way we communicate is through
nonverbal cues including, body language, eye contact, and posture. Being conscious of
our own body language and the body language of others plays a role in successful
communication. 55% of our communication is nonverbal.
3. LET GO OF JUDGEMENT
We often enter conversations focused on personal goals, or from a place of thinking we
are "right." This does not give us the capacity to consider the point of view of others.
Instead, choose to stop judging and start listening, with an openness and a willingness
to consider another point of view.